Orders & Shipping
How long does it take to process my order?
Most orders are prepared and shipped within 3 business days. Orders placed on weekends or holidays will be handled the next business day.
How long does shipping take?
Delivery times vary depending on your location and shipping method. U.S. orders typically arrive within a few business days, while international deliveries can take a few weeks depending on customs and carriers.
Do you offer free shipping?
We may offer free shipping on qualifying orders during select promotions. Check the checkout page for current offers.
Can I change or cancel my order?
Orders are processed immediately upon placing. Once received you may return to us for a refund.
Returns & Exchanges
What is your return policy?
If you’re not satisfied with your purchase, you can request a return within 30 days of receiving your order. Items must be unused and in their original packaging to qualify.
Are shipping fees refundable?
Shipping costs are non-refundable unless the return is due to an error on our end.
How do I start a return or exchange?
Just provide your order number and email, and our team will guide you through the process.
When will I receive my refund?
Once we receive and inspect your item, refunds are typically processed within a few business days and returned to your original payment method. This is also dependent on the individuals payment/banking method.
Product & Materials
What makes Cretanbull leather unique?
We use premium, full-grain leather designed to age beautifully over time. Each piece develops its own character with use, making every item one of a kind.
Will my leather product change over time?
Yes — natural leather evolves. You may notice slight variations in color, texture, and markings. That’s part of what makes it special.
Are your cases protective?
Our products are built to provide everyday protection against drops and wear, while maintaining a refined, minimalist look.
Warranty
Do you offer a warranty?
We stand behind our craftsmanship. If your product has a manufacturing or functional defect, please email our customer service team.
International Orders
Do you ship internationally?
Yes, we ship worldwide.
Will I be charged duties or taxes?
International orders may be subject to customs fees, taxes, or import duties depending on your country. These charges are the responsibility of the customer.
Additional Questions
Why does my product look slightly different from photos?
Because leather is a natural material, no two pieces are identical. Slight differences in color and grain are expected.
How can I contact Cretanbull?
Our support team is always here to help. Reach out via email or our contact page and we’ll get back to you as quickly as possible.